Job Description :

Major Duties & Responsibilities:

• Provide administrative support with a strong emphasis on document preparation, completion, organization, and archiving for the Relocation Award Department.
• Manage inbound and outbound phone calls, respond to inquiries, and route calls to appropriate staff.
• Assist program staff with general office administration, including making copies, scanning documents, scheduling meetings and appointments, and coordinating incoming and outgoing mail.
• Support the Intake Center by contacting Case Managers, coordinating appointments, and referring walk‑in applicants; assist with meeting scheduling as needed.
• Implement, maintain, and oversee the applicant file system, ensuring all documentation is filed according to current archiving procedures.
• Assist in training new administrative staff on documentation management practices, use of the applicant file system in Canopy, and general office administration duties.
• Locate, retrieve, and provide applicant documentation from program database systems upon request.
• Escalate issues to the Deputy Program Manager when necessary.
• Actively participate in planning sessions, status meetings, and other relevant program meetings.
• Perform other duties as assigned.

Required Skills:

• Ability to acquire a working knowledge of applicable rules and regulations and the ability guidance to homeowners on program policy and procedures.
• Ability to articulate details of the program in person, over the phone, and in written communication in a manner that is understandable by persons of differing backgrounds and education levels.
• Ability to read, write, and speak English and Spanish.
• Ability to work successfully with socio-economic diverse populations.
• Knowledge, skills and abilities necessary to perform the job function with little to no supervision, while remaining acutely aware of the timeliness, meeting deadlines and performance measures.
• Highly organized and detail-oriented.
• Excellent written and oral communication skills, strong analytical skills and effective interpersonal skills.
• Strong customer service skills and knowledge of customer service best practices.
• Ability to maintain confidentiality of program information.
• Proficiency with Microsoft Word, Excel, Outlook and Internet.

Qualifications:

• Two years’ experience providing customer service or performing in a role that required extensive public contact.
• Bachelor’s or Associate degree from an accredited college or university is preferred

EEOC