Job Description :

Field Service Technician

guaynabo

Quench Puerto Rico – Quench Puerto Rico /

Full-Time /

Hybrid

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year.  We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.  

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

The Service Technician's primary duties encompass, but are not restricted to:

·       Uphold company and customer-defined standards of quality, hygiene, and service during the installation and maintenance of dispensers, water filtration equipment, and coffee machines across residential and commercial sites throughout the island.

·       Perform filter replacements.

·       Handle the installation, relocation, and removal of equipment.

·       Ensure equipment cleanliness and sanitation.

·       Address service calls promptly and effectively.

·       Distribute invoices and service agreements to clients.

·       Manage product sales and deliveries.

·       Document all services and utilized parts in Salesforce.

·       Efficiently manage daily routes.

·       Oversee inventory of products, parts, and filters in assigned vehicles.

·       Complete additional tasks as directed by supervisors.

·       Engage in planning and organizational activities.

·       Demonstrate attention to detail.

·       Utilize reasoning skills.

·       Apply critical thinking and sound judgment.

·       Manage time effectively.

·       Conduct troubleshooting as needed.

·       Exhibit independence in task execution.

Equal Opportunity Employer:

We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.

Quench is an Equal Opportunity Employer.