Job Description :

Help Desk & User Support

• Receive and manage service tickets.
• Provide first-line support for hardware and software issues, escalating when necessary.
• Configure new computers, install applications, printers, and other peripherals.
• Respond to account lockouts, password resets, and access issues promptly.
• Diagnose and resolve basic hardware/software problems, coordinate warranty repairs with vendors.
• Restore and classify replaced computers for recycling, donation, or reuse.
• Assist with mobile device setup, account access issues, and insurance claims for damaged or stolen devices.
• Support onboarding by creating user accounts, setting up MFA, and configuring dashboards and applications.

 "Patrono con Igualdad de Oportunidad de Empleo”. Acción Afirmativa para Mujeres, Minorías, Veteranos y Personas con Discapacidad"