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ProAssets LLC

CVM Analyst

Certificates : Evidencia de estudios (Mandatory)

Division/Department : B2C

Skills : Interpersonal skills, Strategic planning, Problem solving, Flexibility, Decision making, Project management, Persuasion skills, Goal orientation, Leadership, Judgement, Stress management, Attention to detail, Customer satisfaction, Initiative, Work ethic, Planning, Communication, Multitasking, Teamwork, Participative leadership

Experience : 2 Years

Reports to :

Shift type : FullTime   |  Salary type : Exempt

  

1 month ago

Date : 02/02/2026

Job Description :

Essential Duties and Responsibilities:

  • Collect, clean, and validate customer data from multiple sources (CRM, sales, digital platforms, surveys, etc.) to ensure accuracy and consistency.
  • Develop and maintain dashboards, reports, and visualization tools to track customer behavior, churn, engagement, and retention trends.
  • Conduct detailed analysis of customer segments, purchasing patterns, and lifecycle behaviors to identify opportunities for growth and retention.
  • Ensure compliance with data privacy regulations and company data governance policies.
  • Continuously identify opportunities to enhance data collection processes, analytical methodologies, and reporting capabilities.
  • Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty PR and LLA policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
  • Other functions that may be assigned. 
  • Monitor daily and weekly CVM KPIs and develop detailed reports for the CVM Strategy Manager and other senior leaders, including prepare executive summaries with actionable recommendations.
  • Support the design of base marketing campaigns targeted at specific customer segments; conduct post-campaign analysis to measure effectiveness and impact on KPIs.
  • Build predictive models (e.g., churn analysis, propensity to buy) to support data-driven decision-making.
  • Translate large datasets into actionable insights that inform CVM strategy and improve business outcomes.

Education and/or Experience:

Bachelor's degree in Business Administration, Economics, Statistics, Computer Science, Data Science, or a related field (Master’s preferred).

2-5 years of progressive in strategy roles, product management, and customer value optimization.

Other Qualifications:

  • Fully bilingual
  • Experience in data analysis, business intelligence, or similar analytical roles.
  • Proficiency in data analysis tools such as SQL and Python, as well as visualization platforms like Tableau or Power BI.
  • Strong knowledge of statistics and quantitative methods.
  • Ability to simplify and communicate complex findings to non-technical audiences.
  • High attention to detail and ability to work with large datasets.

EEOC