Job Description :

Job Title: Customer Service Agent

Job Summary:

The Customer Service Agent is responsible for providing excellent customer service and support to customers via various communication channels, including phone, email, chat, and social media. The Customer Service Agent will be required to handle a high volume of customer inquiries and complaints, providing timely and accurate responses while maintaining a professional demeanor.

Key Responsibilities:

• Respond to customer inquiries and complaints via phone, email, chat, or social media, providing accurate and timely resolutions to customers’ issues.
• Use excellent communication skills to ensure a positive customer experience, maintaining a professional and empathetic demeanor at all times.
• Identify and escalate priority issues to senior team members or supervisors as needed, ensuring that customer inquiries are resolved in a timely and effective manner.
• Collaborate with other departments to resolve complex customer issues, including shipping, billing, and product support.
• Maintain accurate records of customer interactions and transactions, documenting inquiries, complaints, and resolutions.
• Stay up-to-date on company policies, procedures, and products, ensuring that customer inquiries are handled in accordance with established protocols.
• Continuously improve customer service skills through training and professional development.

Qualifications:

• High school diploma or equivalent required; some college coursework preferred.
• Prior experience in customer service, sales, or related field preferred.
• Excellent communication skills, both written and verbal, with a focus on delivering outstanding customer service.
• Strong problem-solving skills and the ability to handle customer complaints and inquiries with professionalism and empathy.
• 
  
• Proficiency in computer skills and experience using customer service software, including CRM systems and ticketing platforms.
• 
  
• Ability to work in a fast-paced environment and handle a high volume of customer interactions.
• Flexibility to work weekends and holidays as needed.
• Demonstrated ability to work independently and as part of a team.