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ProAssets LLC

Operations Support Team Analyst

Certificates : Evidencia de estudios (Mandatory)

Division/Department : OPERATIONS

Skills : Interpersonal skills, Strategic planning, Problem solving, Flexibility, Decision making, Project management, Persuasion skills, Goal orientation, Leadership, Judgement, Stress management, Attention to detail, Customer satisfaction, Initiative, Work ethic, Planning, Communication, Multitasking, Teamwork, Participative leadership

Experience : 2 Years

Reports to :

Shift type : FullTime   |  Salary type : Nonexempt

  

6 months ago

Date : 08/19/2025

Job Description :

Will provide first-line support to internal teams by resolving operational inquiries and ensuring adherence to workflows and SLAS.

Requirements:

  • Bachelor's Degree in Business Administration, Information Systems, Public Administration, or a related field.
  • Experience working for Medicaid office (MMIS or MCOs).
  • Knowledge of CURAM Systems
  • Fully bilingual (English and Spanish, oral and written).

Responsibilities:

  • Collaborate with business users to validate system functionality and support the development, documentation and execution of test plans, test cases, and test scripts.
  • Participate in meetings with the Puerto Rico Medicaid Program and other stakeholders to gather project-specific requirements and align on business needs.
  • Analyze current business processes to identify improvement opportunities and recommend optimized solutions.
  • Support data management efforts (data entry, documentation, creation of reports and presentations).

EEOC